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All plans come with a 14-day free trial



5,000 monthly visits
Limited Email Support


25,000 monthly visits
Limited Email Support


75,000 monthly visits
Email Support


225,000 monthly visits
Phone Support


50MM+ monthly visits
Onsite Support
Data Export
Account Manager
Invoice Billing
Custom Contract


What is a "monthly visit?"

A visit corresponds with a single user session in your app or website. It can include many pageviews or events. For web, a visit ends after 30 minutes of inactivity from the user. For iOS, a visit ends after your app has entered the background.

Also, 4 server-side events constitute a single visit. Server-side events are counted differently because they aren't associated with any visits.

What happens if I exceed the limit for my plan?

Don't worry - we will not drop or throttle your data!

Once you exceed your plan's monthly limit, you'll receive an email asking you to upgrade to the appropriate tier. You'll need to do this before you can view your data again.

How can I get more than 5,000 free monthly visits?

You can get 25,000 monthly visits for free! Just add the Heap badge to your website to unlock the Startup plan (value of $99/month) at zero extra cost.

Still have questions? Email us:

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