Pricing
No credit card required. All plans include a 14-day free trial and unlimited virtual events.
STARTER
Free
- 5,000 sessions per month
- 3 months data history
- 1 user license
- Low priority support
For young businesses and side projects.
For startups and growing businesses under 20 employees.
Enterprise
Custom Pricing
- Custom sessions/month
- Minimum 1 year data history
- Custom user licenses
- Highest priority support
For businesses that rely on customer data and behavioral analytics.
StarterFree Get started | Lite$299/month Get Started | EnterpriseCustom pricing based on session volume Contact Sales |
Feature comparison
Starter | Lite | Enterprise |
StarterFree Get started | Lite$299/month Get Started | EnterpriseCustom pricing based on session volume Contact Sales | |
Data Capture | |||
| Volume limit | 5,000 sessions per month | 25,000 sessions per month | Custom volume |
| Sources | Web & mobile | Web & mobile | Web, mobile, and third-party sources |
| Data history | 3 months | 3 months | 1 year or more |
Applications | |||
| Basic Analysis Basic self-serve analysis reports | Yes | Yes | Premium Analysis (includes Custom Dashboards and Influence Reporting) |
| Premium Analysis Warehouses Premium analysis reports | Not available | Not available | Yes - Custom |
Virtualization | |||
| Retroactive Virtual Events | Unlimited | Unlimited | Unlimited |
| Event Visualizer |  | | |
| Properties | | | |
| Unified identity / Segments | | | |
| Event Verification | | ||
Governance and Security | |||
| User License Limit | 1 | 5 | Custom |
| Project Limit | 1 | 1 | 10 or more |
| SOC 2 compliant | | | |
| GDPR-compliant DPA | | | |
| Two-Factor Auth | | | |
| Single Sign-On | | | |
| Role-based Permissions | | ||
| Personal Spaces | | ||
Service Level | |||
| Email Support | Low Priority | Basic Priority | Highest Priority |
| Account Manager | Not available | Not available | Yes |
| Solutions Architect | Not available | Not available | Available |
| Get started | Get Started | Contact Sales | |
FAQ
What is a session?
A session is a period of activity from a single user on your app or website. It can include many pageviews or events. For web, a session ends after 30 minutes of inactivity from the user. For iOS, a session ends after your app has entered the background.
What happens if I exceed the limit for my plan?
Don’t worry – we will not drop or throttle your data! Once you exceed your plan’s monthly limit, you’ll receive an email asking you to upgrade to the appropriate tier. You’ll need to do this before you can view your data again.
How can I get more than 5,000 free sessions per month?
With our badge program, you get access to our Lite plan for free! Just add the Heap badge to your website, and get 25,000 free sessions per month. Badge program users on a Lite plan will still have low priority email support.