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Where are you on the Analytics Maturity Curve?

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Pricing

No credit card required. All plans include a 14-day free trial and unlimited virtual events.

  • STARTER

    Free

    • 5,000 sessions per month
    • 3 months data history
    • 1 user license
    • Low priority support
    Get Started

    For young businesses and side projects.

  • Lite

    $299/mo

    • 25,000 sessions/month
    • 3 months data history
    • 5 user licenses
    • Basic support
    Get Started

    For startups and growing businesses under 20 employees.

  • Enterprise

    Custom Pricing

    • Custom sessions/month
    • Minimum 1 year data history
    • Custom user licenses
    • Highest priority support
    Contact Us

    For businesses that rely on customer data and behavioral analytics.

 

Starter

Free

Get started

Lite

$299/month

Get Started

Enterprise

Custom pricing based on session volume

Contact Sales

Feature comparison

Starter

Lite

Enterprise

 

Starter

Free

Get started

Lite

$299/month

Get Started

Enterprise

Custom pricing based on session volume

Contact Sales

Data Capture

Volume limit 5,000 sessions per month 25,000 sessions per month Custom volume
Sources Web & mobile Web & mobile Web, mobile, and third-party sources
Data history 3 months 3 months 1 year or more

Applications

Basic Analysis
Basic self-serve analysis reports
Yes Yes Premium Analysis (includes Custom Dashboards and Influence Reporting)
Premium Analysis
Warehouses
Premium analysis reports
Not available Not available Yes - Custom

Virtualization

Retroactive Virtual Events Unlimited Unlimited Unlimited
Event Visualizer
Properties
Unified identity / Segments
Event Verification

Governance and Security

User License Limit 1 5 Custom
Project Limit 1 1 10 or more
SOC 2 compliant
GDPR-compliant DPA
Two-Factor Auth
Single Sign-On
Role-based Permissions
Personal Spaces

Service Level

Email Support Low Priority Basic Priority Highest Priority
Account Manager Not available Not available Yes
Solutions Architect Not available Not available Available
  Get started Get Started Contact Sales

FAQ

  • What is a session?

    A session is a period of activity from a single user on your app or website. It can include many pageviews or events. For web, a session ends after 30 minutes of inactivity from the user. For iOS, a session ends after your app has entered the background.

  • What happens if I exceed the limit for my plan?

    Don’t worry – we will not drop or throttle your data! Once you exceed your plan’s monthly limit, you’ll receive an email asking you to upgrade to the appropriate tier. You’ll need to do this before you can view your data again.

  • How can I get more than 5,000 free sessions per month?

    With our badge program, you get access to our Lite plan for free! Just add the Heap badge to your website, and get 25,000 free sessions per month. Badge program users on a Lite plan will still have low priority email support.