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We're hiring.

Help us bring data science to the masses.

We're a small team building the analytics layer that powers 4,000 companies and helps them make smarter decisions.

Heap automates away the pain of data. Other analytics tools require you to define events upfront and manually instrument code. Instead, Heap automatically captures everything: clicks, submissions, taps, etc. This lets our users analyze data instantly and retroactively, without writing code.

  • Complete insurance

    Medical, dental, and vision.

  • Unlimited vacation

    Take whatever time you need.

  • Free lunch & dinner

    Along with plentiful snacks.

  • Flexible work hours

    Work at your happiest.

  • Relocation cost covered

    We'll make transitions easy.

  • Wellness reimbursement

    Invest in your health.

  • Home office setup

    For our remote employees.

  • Free Lyft credits

    For commute or personal use.

  • Free Spotify Premium

    All the tunes you need.

 

Customer Success Manager

Our strong customer relationships are a major reason why companies choose Heap as the source of truth for all of their business data and why our customers love us so much.

We’re looking for someone to join our Customer Success team to help manage our ever-growing book of business. This is a hybrid role combining technical account management, analytics consulting, and product thinking.

As one one of our Customer Success Managers, you will:

  • Own the entire customer journey. You will guide customers through implementation, onboarding, business reviews and anything that comes in-between. As the dedicated point of contact, you will ensure that Heap is delivering business value with the goal of expanding adoption and increasing customer retention.
  • Form close relationships with our customers. Our customers will consider you part of their team.
  • Become more knowledgeable about analytics infrastructure than anyone else. You will have complete context on our product and become an expert in the larger analytics space.
  • Communicate technical concepts clearly. You will convey sound data principles to a wide-range of audiences: product managers, marketers, data scientists, engineers and C-level executives.
  • Advocate for the best customer experience. Internally, you’ll serve as the voice of our customers when defining product requirements with engineers, acting as a technical resource for account executives, or helping marketers educate the world about analytics.
  • Constantly iterate on our process. We still have much to learn about Customer Success at Heap and we want to improve our process at each step of the customer lifecycle.
  • Be ready for anything else. Our Customer Success team wears many hats and is the hub between teams at Heap. You’ll work cross-functionally and manage special projects internally to help Heap scale as fast as possible.

Most importantly, you’re an empathetic person who is comfortable with uncertainty and is an incredibly fast learner. As a strategic advisor for our customers, you’ll face novel situations and provide expertise on different topics every day.

You'll need to have:

  • At least 3 years of experience in a consultative customer facing role (management consulting, technical account management, customer success management, etc.)
  • Experience working with HTML, CSS, JS and SQL.
  • (Bonus) Knowledge of the analytics market and data infrastructure.

Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

We work in SF and can cover relocation costs. We'd love to hear from you!

Product Specialist

Strong customer relationships are core to Heap’s growth. It's a major competitive advantage and helps us win deals from more entrenched analytics players. In fact, it's one of the main reasons why customers love us so much, and why so few of them have churned:

We'd like to maintain this level of quality as our customer base grows.

We’re looking to hire a Product Specialist to help our customers understand our product and make the most of their data.

Our customers use Heap to make important business decisions, and you'll be on the front line helping them, by answering their emails, triaging, reproducing, and filing bugs, and going out of your way to make sure they are getting the most out of Heap.

We care deeply about all of our customers, and believe that going the extra mile to deliver results pays dividends. We don't use auto-responders or canned messages.

We're looking for someone who understands HTML, CSS, JavaScript and SQL and isn't afraid to open up the debug console in their browser.

You'll be joining a team of three

  • John recently pushed code to fix a bug in our identify API, and spends a lot of time finding and dissecting our customers' Heisenbugs.
  • Matt recently set up Heap's Redshift instance, and integrated our customer data with our customer success management tool, Totango.
  • Taylor has been cranking out helpful documentation, and honing advanced SQL, learning the ins and outs of business intelligence tools that our customers use, like Mode, Looker, and Periscope.

What to expect

  • On your first day, you'll push code to our Github repo, adding yourself to our about page.
  • In your first week you'll work with the rest of the team to better understand the jargon our customers use, and the tools we use to help them, like Front, Asana, and Heap.
  • In your first month, you'll sit in on sales and support calls with our customers to better understand their needs, and further develop your understanding of the product.
  • Three months in, you'll have a good understanding of the tools our customers use alongside Heap, like Intercom, Customer.io, and Optimizely.
  • At six months, you'll have written documentation to help our customers, and will be more familiar with the analytics processes by which our enterprise customers make decisions.

Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

We work in SF and can cover relocation costs. We'd love to hear from you!

Head of Demand Generation

We’re looking for our first marketing hire.

At Heap, we’ve made a fundamental innovation in analytics, and companies like Zendesk and Optimizely have chosen us over more established incumbents. Our revenue has increased more than 5x in the prior year.

We’ve built the beginnings of a talented engineering, customer success, and sales organization. Now, we're looking to bring on our first hire responsible for building the marketing engine that gets us to $100M in ARR and beyond.

Your responsibilities:

  • Devise and implement every part of a content strategy for Heap - content creation, landing pages, promotion
  • Implement our marketing automation and lead nurturing processes
  • Manage ad spend, email marketing, and other demand-generation activities
  • Work closely with the sales team to understand how leads turn into qualified opportunities
  • Eventually, recruit and manage additional specialized marketing roles

We want to hear from you if you are:

  • A strong content marketer - Creating great content comes naturally to you. You’re overflowing with ideas for blog posts and other content.
  • Good at promotion - You understand distribution and are creative when it comes to getting things seen.
  • Data-driven - You measure your activities and you iterate based on data. You’re not afraid of terms like “logistic regression” or “factor analysis.”
  • ROI-driven - You don’t just worry about leads - you worry whether they’re turning into qualified opportunities and eventually revenue, and what we’re spending to get them.

Job Requirements:

  • 2 or more years experience at a SaaS company in a marketing role
  • Strong writing skills
  • Experience with content creation and promotion, ideally at a SaaS company
  • Experience with marketing automation software such as Marketo or Hubspot
  • Bonus: Proficiency with HTML / CSS and Adobe Creative Suite

Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

We work in SF and can cover relocation costs. We'd love to hear from you!

Software Engineer

We're eager to meet all types of engineers, regardless of where you live or what tools you use day-to-day. Your creativity and intelligence are much more important to us than your experience with our stack.

How we work

Happy Customers > Perfect Code. We're out to solve real problems for real people, not to write slick code or play with the hippest frameworks. We spend a lot of time thinking through how to build new features, but the goal is always for the implementation to be maintainable, not for it to be 'pure.'

Vision > GroupThink. A big idea starts in one person's head. We make sure he or she has the space to develop it into a fully-articulated thought before we iterate on it as a group. No brainstorming, no design-by-committee -- these produce watered-down initiatives and incremental ideas.

Writing > Talking. Instead of sitting in meetings, we develop our ideas in writing, asynchronously. Written proposals encourage clearer thought and more thorough deliberation. Our plans are always documented and our culture is remote-friendly.

What we're looking for

We’d particularly like to get to know you if:

  • you communicate with clarity and precision. We care about this almost as much as your technical ability.
  • you're passionate, even if it's not about analytics. There should be something you know more about than anyone on our team.
  • you’ve written 10,000 lines of code that look embarrassing in retrospect. ... and you've written 10,000 lines of good code since then.
  • you like fruit, sunshine, and bad jokes. We aren't robots.

What we're building

Our app-layer stack is TypeScript, Backbone, Node.js, Redis, and PostgreSQL. Under the hood, Heap is powered by CoffeeScript, Scala, ZooKeeper, Kafka, and CitusDB.

We're working on:

  • Data capture. We want to provide our users with the richest possible dataset. That means building new integrations (like Android), capturing more semantic data (like A/B test groups), and pulling in data from other sources (like Stripe). All of this has to happen with virtually no performance cost or integration overhead.
  • Real-time infrastructure. We support an expressive set of queries that allow our users to slice and dice their data in arbitrary ways. The results need to come back with sub-second latencies and reflect up-to-the-minute data. We're working on a new distributed infrastructure to make this possible.
  • Data visualization. Building Heap is as much a design problem as anything else. The most powerful analytics infrastructure in the world doesn't matter if our users can't access that power and understand the results.

Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

Our office is in San Francisco, but we have engineers around the world and are absolutely open to more remote engineers. We'd love to hear from you!

Infrastructure / DevOps Engineer

Our revenue has increased more than 5x in the last year, and we’re scaling Heap to meet the demand. Our backend supports an expressive set of queries that need to come back with sub-second latencies and reflect up-to-the-minute data. To make this possible, we’re working on a new distributed infrastructure.

We’re looking to bring on our first Infrastructure Engineer to lead the DevOps side of this challenge. Help us de-risk our stack, add more 9s to our availability, and incorporate open source tooling.

You’ll own the design and development of our DevOps toolchain. You’ll build a deploy pipeline and manage configurations. You’ll set up performance metrics and act on them to scale a complex distributed system.

We’re looking for stronger software engineering skills than a typical DevOps role requires. You’ll need to be able to understand our codebase and debug issues as they come up. Some example projects:

  • Select a service discovery tool and incorporate it into a codebase that assumes static locations for services.
  • Set up centralized logging and tools like Kibana for making use of the data.
  • Standardize our VPC configuration, which has a number of bad warts.
  • Set up Terraform or CloudFormation and use it to manage the complicated aspects of our AWS configuration.
  • Determine how we’ll monitor, backup, and otherwise operate our ZooKeeper cluster.
  • Much, much more.

We’d like to get to know you if:

  • you communicate with clarity and precision. We care about this almost as much as your technical ability.
  • You’re self-directed with a strong sense for relative priority. There is low-hanging fruit everywhere. We need someone who has a good sense for which projects will have the most impact.
  • You have experience with AWS, especially EC2, VPC, and ELB.
  • (Bonus) You have experience with our stack. Heap runs on Kafka, ZooKeeper, PostgreSQL, Redis, and Node.js.

Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

Our office is in San Francisco, but we have engineers around the world and are absolutely open to more remote engineers. We'd love to hear from you! Email us at jobs@heapanalytics.com if you think you'd make a great fit.

Business Ops Engineer

As a Business Ops Engineer, you’ll the build internal tools that scale our business to ever-growing orders of magnitude.

You’ll work with engineers to build lasting products, but your end-users will be sitting right next to you: they’re the folks in marketing, sales, and customer success who grow Heap.

We prefer to solve problems with data and automation, not headcount and grunt work. It’s easy to burn money and time on scaling problems. You’ll make sure to uncover the leverage we need in order to grow our business efficiently, for many years to come.

Some internal projects we've built:

  • Karl built a Slack bot named heapcat, which streamlines workflows for our success team and saves them from running ad-hoc database commands on prod. For instance, extending an account’s trial is as simple as telling heapcat to extend-trial foo@bar.com 7 days!
  • Taylor consolidated data from multiple disparate sources into Redshift. This lets us produce more complete analytics dashboards and better understand our business.
  • Matin built a framework that makes it easy to configure and test drip email campaigns based on behavioral data. We want you to help open-source it!

As our Business Ops Engineer, you will:

  • Build sustainable tools to power our business teams. Experimentation, lead scoring, churn prediction, data warehousing, workflow automation. Every stage of customer acquisition can be optimized with data and software. (As a bonus, you’ll become a Heap power user!)
  • Collaborate with engineers to ship quality code. Since there’s a massive space of tools to build, technical judgment is crucial. What tech should we build upon? Does a new tool require a nice interface, or will a one-off script suffice? In-house or third-party?
  • Set your own roadmap. The feedback loop between your ideas and your shipped code couldn’t be tighter. Each day, you’ll be testing your prototypes with teammates in order to find the highest impact initiatives for our business and iterate quickly on shipping them.
  • Have a quantifiable impact on our growth. Whether it’s lead velocity, signup conversion, win rate, or net retention, your products will have a direct and measurable impact on our most important metrics. Everyone in sales, marketing, and success will adore you.

Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

We work in SF and can cover relocation costs. We'd love to hear from you!

Communications Designer

As communications designer #1 at Heap, you'll own the design of Heap's brand and messaging.

You'll infuse our entire customer journey with the Heap identity. This means tackling design challenges in just about every context: our marketing pages, product updates, educational tools, video graphics, email campaigns, conference banners, and more.

To many, analytics can seem scary and overwhelming. You'll help communicate to the world that it doesn't need to be. You will:

  • Give Heap an identity. People will make their first impressions of us based on our brand. You’ll help enforce a consistent aesthetic and an authentic voice across all our user touchpoints.
  • Work closely with each part of the business. One day, you might work with our product team to craft new feature pages. The next day, you might work with our success team to highlight our fastest-growing customers.
  • Design polished experiences. We believe design polish takes just as much time as the first 90% of any project. Our ideal candidate will relish seeing projects all the way to completion.
  • (Bonus) Design illustrations and motion. We love design that pops. Illustration and motion graphics can often go a long way in better communicating our message.

Job Requirements:

  • Strong visual design sense
  • Strong iconography, typography, and vector design skills
  • Experience with the end-to-end process of designing, shipping, and refining new communication materials
  • (Bonus) Illustration, animation and motion design experience, especially on the web
  • (Bonus) Familiarity with HTML, CSS, and Javascript, so you can iterate on high-fidelity designs yourself
  • (Bonus) Familiarity with marketing and customer success-related tools that have customer-facing components (Hubspot, Marketo, Help Scout, etc.)

Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

We work in San Francisco and can cover relocation costs. We'd love to hear from you!

Designer

As a designer at Heap, you’ll own our core product design challenge: make data science accessible to everyone. The most powerful analytics infrastructure in the world doesn't matter if people can't access that power and understand the results.

Despite major advances in technology, most people rely on someone else to extract insight for them. At best, this creates bottlenecks and slows teams down. At worst, people ignore data altogether and make guesses.

We want you to change this behavior. You will:

  • Design new products. You’ll guide the creation process: conceiving features, iterating on prototypes, and crafting launch pages. You’ll focus on intuitive interactions, but you’ll also gain broad exposure to dataviz, user research, branding, and copywriting.
  • Keep humans top-of-mind. The perfect analytics tool won’t just look pretty. It’ll help humans better collaborate and tell stories with data. Analytics drives decision-making, and decision-making is fundamentally done by teams.
  • Work closely with engineers. Heap sits right on the edge of technical feasibility; many of our product launches were the first of their kind. You’ll work closely with engineers to stay aware of technical constraints (and new possibilities!).
  • Give Heap an identity. People will make their first impressions of us based on our brand. You’ll work with the entire team to enforce a consistent aesthetic and an authentic voice across all our user touchpoints: marketing pages, docs, emails, and more.
  • (Bonus) Incorporate stats and machine learning. We firmly believe that analytics tools will evolve to be more predictive. To this end, you should be willing to learn basic statistical concepts (e.g. how supervised learning works).

Job Requirements:

  • Strong visual and interaction design sense.
  • Experience with the end-to-end process of designing, shipping, and refining a product.
  • (Bonus) Familiarity with HTML, CSS, and Javascript, so you can iterate on high-fidelity prototypes yourself.

Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

We work in San Francisco and can cover relocation costs. We'd love to hear from you!

Account Executive - Enterprise

Heap has made a fundamental innovation in analytics. Inbound lead volume only continues to grow, and we can't handle it all ourselves.

We're looking to bring on early sales hires to help us scale to $100M in ARR and beyond.

You'll be the most direct source of revenue growth at Heap. You'll empower enterprise organizations, from Fortune 500 retailers to fast-growing tech companies. You'll be the main steward of Heap's brand to new customers. And as we scale, your insights will dictate how our sales team operates at 10 and 100 people.

We want to hear from you if you are:

  • Excited by uncertainty - As one of our first sales hires, you won’t be a cog in a well-oiled machine. Instead, you’ll help build our sales infrastructure and culture from the ground up.
  • Comfortable talking to a variety of users - Heap plays a day-to-day role for a wide range of people: engineers, marketers, product managers, designers, data scientists, and CEOs. You’ll interface with some or all of these in an organization to close deals.
  • A strong communicator - Analytics can get overwhelming. Can you empathize with our customers, zero in on their needs, and articulate how Heap satisfies those needs?
  • A fast learner - To gain our customers' trust, you need to know Heap and the analytics market better than anyone else. After a sales call with you, our customers should feel invigorated and educated.
  • Ruthless at prioritization and time management - You’ll be aggressive about prioritizing, qualifying, and devoting exactly as much time as needed to close deals.

Job Requirements:

  • Experience crushing your numbers as a quota-carrying Account Executive at a SaaS company
  • Experience closing complex deals in a methodical and repeatable way

Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

We work in SF and can cover relocation costs. We'd love to hear from you!

Account Executive - Corporate

Heap has made a fundamental innovation in analytics. Inbound lead volume only continues to grow, and we’re scaling the team alongside it to keep up!

We're looking to bring on sales hires to help us scale to $100M in ARR and beyond.

You'll be the most direct source of revenue growth at Heap. You'll be the main steward of Heap's brand to growing and mid-size companies. And as we scale, your insights will dictate how our sales team operates at 10 and 100 people.

We want to hear from you if you are:

  • Excited by uncertainty - As an early sales hire, you won’t be a cog in a well-oiled machine. Instead, you’ll help build our sales infrastructure and culture from the ground up.
  • Comfortable talking to a variety of users - Heap plays a day-to-day role for a wide range of people: engineers, marketers, product managers, designers, data scientists, and CEOs. You’ll interface with some or all of these in an organization to close deals.
  • A strong communicator - Analytics can get overwhelming. Can you empathize with our customers, zero in on their needs, and articulate how Heap satisfies those needs?
  • A fast learner - To gain our customers' trust, you need to know Heap and the analytics market better than anyone else. After a sales call with you, our customers should feel invigorated and educated.
  • Ruthless at prioritization and time management - You’ll be aggressive about prioritizing, qualifying, and devoting exactly as much time as needed to close deals.

Job Requirements:

  • 1-3 years of experience as a quota-carrying rep at a SaaS company
  • Experience running sales cycles in their entirety -- from cold outbound to close, and/or turning inbound leads into happy, paying customers
  • Knowledge of the marketing tech or web analytics space would be a big feather in your cap

Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

We work in SF and can cover relocation costs. We'd love to hear from you!

Market Development Representative

Heap has made a fundamental innovation in analytics, and companies like Zendesk and Optimizely have chosen us over more established incumbents. Our revenue has increased more than 5x in the prior year. We're looking to bring on sales hires to help us scale to $100M in ARR and beyond!

We're looking for a Market Development Representative [outbound sales development] who is excited about consultative selling to Mid-Market and Enterprise prospects. You will learn about the analytics goals of prospective customers to find out if they are a good fit for Heap.

Your responsibilities:

  • Reach out to new prospects in our target market and get them excited about Heap
  • Set meetings with qualified prospects for handoff to Account Executives
  • Communicate with AEs and educate them on details of opportunities
  • Consistently achieve qualified opportunity and closed business quotas
  • Demonstrate the value of Heap through email and phone communication

We want to hear from you if you are:

  • Eager to take on more responsibility - You will be one of the first members of our sales team. As you learn more about the sales process, product, and consistently crush your number, you’ll become one of our early Account Executives.
  • A strong communicator - Analytics can get overwhelming. Can you empathize with our customers, zero in on their needs, and articulate how Heap satisfies those needs?
  • Obsessed with prospect happiness - You will set the stage for an effective sales follow-up.
  • A fast learner - You have an analytical mindset and are able to understand and explain a technical product within a matter of weeks.
  • A master of email communication - You keep the inbox at zero.
  • Comfortable talking to a variety of users - Heap plays a day-to-day role for a wide range of people: engineers, marketers, product managers, designers, data scientists, and CEOs. You’ll interface with some or all of these in an organization to close deals.

Job Requirements:

  • Previous inbound or outbound sales development experience [1-2 years]
  • Salesforce.com experience
  • Analytics or marketing tech sales experience a huge nice-to-have

Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

We work in SF and can cover relocation costs. We'd love to hear from you!

Sales Development Representative

Heap has made a fundamental innovation in analytics, and companies like Zendesk and Optimizely have chosen us over more established incumbents. Our revenue has increased more than 5x in the prior year.

We're looking to bring on sales hires to help us scale to $100M in ARR and beyond.

We're looking for a Sales Development Representative who is excited about consultative selling to Mid-Market and Enterprise customers. You will learn about the analytics goals of prospective customers to find out if they are a good fit for Heap.

Your responsibilities:

  • Reach out to new prospects. Find ways to creatively reach decision makers at target accounts.
  • Weed out non-qualified prospects and set meetings with qualified prospects for handoff to Account Executives.
  • Communicate with AEs and educate them on details of opportunities.
  • Consistently achieve qualified opportunity and closed business quotas
  • Demonstrate the value of Heap through email and phone communication.

We want to hear from you if you are:

  • Eager to take on more responsibility - You will be one of the first members of our sales team. As you learn more about the sales process and the product, you’ll become one of our early Account Executives.
  • A strong communicator - Analytics can get overwhelming. Can you empathize with our customers, zero in on their needs, and articulate how Heap satisfies those needs?
  • Obsessed with prospect happiness - You will set the stage for an effective sales follow-up.
  • A fast learner - You have an analytical mindset and are able to understand and explain a technical product within a matter of weeks.
  • A master of email communication - You keep the inbox at zero.
  • Comfortable talking to a variety of users - Heap plays a day-to-day role for a wide range of people: engineers, marketers, product managers, designers, data scientists, and CEOs. You’ll interface with some or all of these in an organization to close deals.

Job Requirements:

  • Salesforce.com experience
  • SDR or quota-carrying experience preferred

Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

We work in SF and can cover relocation costs. We'd love to hear from you!

Lead Technical Recruiter

As recruiter #1, you’ll be in charge of growing Heap’s engineering team.

Heap is a massive technical undertaking. Each day, we process billions of data points and power analytics for some of the largest companies in the world. As such, developing a world-class engineering team is one of the most important things we can do.

Building Heap requires exceptional engineers, which in turn requires exceptional recruiting. You’ll work directly with the CEO and engineering team to define our end-to-end recruiting process.

In particular, you will:

  • Attract the best people. Sourcing will be your top priority. You'll need to be creative and analytical in building an outreach engine that adds as many excellent engineers to our pipeline as possible.
  • Coordinate our interview process. Candidates often cite Heap as having the best interview process amongst all the companies they speak with. You’ll coordinate this process as it scales and use data to make sure it remains efficient and fair.
  • Design a human experience for candidates. Being data-driven shouldn’t mean we treat applicants as spreadsheet rows. With prompt turnaround, honest feedback, and transparency into Heap, you’ll make sure we treat people well.
  • Build the recruiting org at Heap. As our first recruiting hire, you’ll help define how the recruiting organization should work as Heap continues to grow.

Job Requirements:

  • 3+ years of experience with full-cycle recruiting.
  • Experience scaling a small, fast-growing technical team.
  • Experience using data to drive recruiting strategy.
  • Strong, natural communicator.

Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

We work in SF and can cover relocation costs. We'd love to hear from you!

Go-to-Market Recruiter

Heap has made a fundamental innovation in analytics, and companies like Zendesk and Optimizely have chosen us over other alternatives because of our "capture everything" approach to analytics. Our revenue has increased more than 5x in the prior year, and we’re now hiring at a rapid pace to keep up with our revenue growth.

Developing a world-class go-to-market team is one of the most important things we can do, and you’ll be responsible for sourcing and supporting the entire GTM recruiting process as we scale our team from 30 to 200 people.

Responsibilities:

  • Sourcing, recruiting and hiring professionals across a wide range of roles within our sales, marketing, and customer success teams
  • Participating on the recruiting team in developing, implementing and executing recruiting programs and strategies to fill current openings and help build a healthy pipeline of qualified candidates
  • Build solid relationships with sales leadership teams and serve as a partner before, during, and after the recruiting process
  • Be proactive in networking, cold-calling, and "deep diving" into passive candidate networks throughout various markets
  • Partnering with other departments (engineering, product, finance) to drive the recruiting process through on-boarding

Job Requirements:

  • 2+ years recruiting experience, in an agency and/or in-house
  • Proven track record sourcing and hiring passive candidates from technology companies
  • Familiarity with technology markets (analytics and/or SaaS a plus!)
  • Ability to articulate the Heap value proposition and story to candidates
  • Ability to cold-call and build relationships by phone
  • Successfully deliver on all deadlines and flawlessly execute in a very fast-paced environment
  • Working knowledge of ATS tools and technologies (Greenhouse experience a plus!)
  • Experience working at a startup is preferred

Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

We work in SF and can cover relocation costs. We'd love to hear from you!

Demand Generation Marketer

Heap has powered a fundamental innovation in analytics. Over 4,000 companies like Zendesk, Marketo, and Macy’s have chosen us over more established incumbents and we’d like you to help us build on that momentum.

We're looking for a Demand Generation Marketer who can help us translate this shift into new business by building awareness, increasing lead generation / engagement, and ultimately, empowering our growth.

As one of the founding members of our marketing team, you’ll work at the intersection of sales and marketing, developing marketing campaigns across multiple channels. You’ll manage these campaigns from ideation to execution and optimization. You’ll be the primary point of contact for everything from tradeshows and content syndication to digital campaigns, email development, and lead nurturing communications.

We are looking for self-motivated marketers that aren’t afraid to get their hands dirty. Ideally, you’re an analytical thinker that can move quickly between projects while keeping the bigger picture in mind. Help us build Heap from the ground up.

Responsibilities:

  • Manage marketing campaigns from start to completion
  • Convert key customer segments with lead nurturing emails
  • Build, own and execute the social media plan
  • Manage our marketing automation system: manage lists, develop workflows, create personas & segments, and report on key metrics via HubSpot
  • Create alerts to drive sales engagement based on lead activity
  • Project manage trade shows as the primary contact
  • Write engaging emails that drive towards a goal e.g. newsletters, alerts, downloads

Qualifications:

  • 2 years experience in demand marketing, ideally in B2B SaaS
  • Previous marketing automation experience in HubSpot, Marketo or Pardot preferred
  • Prior experience in Salesforce or CRM preferred
  • 1 year of social media management experience
  • Highly motivated with an appreciation for zany GIFs

Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

We work in SF and can cover relocation costs. We'd love to hear from you!

Corporate Sales Manager

Heap has made a fundamental innovation in analytics, and companies like Zendesk and Optimizely have chosen us over other alternatives because of our "capture everything" approach to analytics. Our revenue has increased more than 5x in the prior year, and we're looking for a Corporate Sales Manager to help us scale to $100M in ARR and beyond!

As one of our early sales leaders, you’ll oversee our Corporate market segment and lead a team of Corporate Account Executives and Sales Development Representatives. You’ll play a pivotal role in building our sales infrastructure and culture from the ground up.

The ideal candidate for this role is an entrepreneurial leader who has built and managed sales teams, has a strong background in closing revenue, and has a passion for supporting, coaching, and managing the direct reports that make up their sales team.

Responsibilities:

  • Manage a corporate sales team of 6-8 reps, including account executives and sales development representatives, ensuring that they exceed targets and performance metrics
  • Mentor and develop the corporate sales team for career growth within the Heap sales org through onboarding, training and coaching
  • Define clear employee performance goals and identify objectives to maximize sales productivity
  • Actively manage sales pipeline of your team and report on sales metrics to senior sales management
  • Create and execute sales plans to meet quarterly sales targets
  • Play a pivotal role in the growth of the Heap sales org. Recruit, hire and retain top sales talent

Job Requirements:

  • 2-3 years managing a sales team at a SaaS company, preferably in the data or analytics software space
  • Minimum two years of experience as an individual contributor, running sales cycles in their entirety -- from cold outbound to close, and turning inbound leads into happy, paying customers
  • Proven track record of success in exceeding sales targets
  • Excellent communication, organizational and time management skills
  • Knowledge of the marketing tech or web analytics space would be a big feather in your cap

Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

We work in SF and can cover relocation costs. We'd love to hear from you!

Content Marketing Lead

Heap has made a fundamental innovation in analytics, and we're looking for a content marketer who can help us communicate that shift to the market. Over 4,000 companies like Zendesk and Optimizely have chosen us over more established incumbents and we’d like you to help us build on that momentum.

Great storytelling isn’t just informative. It’s engaging, provocative, and inspires action. We’re looking for a passionate content marketer to drive content marketing strategy, take ownership of communications, messaging, and most importantly, genuinely connect with our users.

As the content marketing lead, you’ll own both content strategy and execution, translating the brand & value proposition into content themes and assets that drive leads. Join our brand new marketing team and help us build from the ground up. Help us tell our story.

Responsibilities:

  • Build and execute Heap’s content marketing calendar
  • Tell the Heap story in an engaging, dynamic way
  • Engage, delight, and convert key customer segments
  • Work closely with sales, product, and customer success to develop communications
  • Develop great content: whitepapers, e-books, infographics, blog posts & decks
  • Develop core messaging, decks, press releases, speaking submissions & briefs
  • Help inform the PR strategy to increase Heap’s visibility, profile & drive media coverage
  • Build & manage relationships with analysts, co-marketing partners, and vendors

Qualifications:

  • 3-5 years experience in content marketing (minimum), ideally in B2B SaaS
  • Strategic, passionate storytelling ability is a must
  • 1 year of PR or relevant communications experience
  • Ability to understand and communicate our brand personality
  • Proven track record of driving successful content strategy across channels
  • Great sense of humor

Heap has raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

We work in SF and can cover relocation costs. We'd love to hear from you!

Field Marketer

Heap has powered a fundamental innovation in analytics. Over 4,000 companies like Zendesk, Optimizely, and Esurance have chosen us over more established incumbents and we’d like you to help us build on that momentum.

We're looking for our first Field Marketer (and our second marketing hire overall) to help us better engage our customers and broaden our reach through events, trade shows, account-based marketing campaigns, and any other ideas you come up with.

We are looking for self-motivated marketers that aren’t afraid to get their hands dirty. Ideally, you’re an analytical thinker that can move quickly between projects while keeping the bigger picture in mind. Help us build Heap from the ground up.

What you’ll be doing:

  • Plan and coordinate events in San Francisco, New York, Chicago, and anywhere else our customers are located
  • Identify the trade shows and conferences we should be attending and develop an execution plan
  • Develop and experiment with new ideas for offline marketing campaigns

We want to hear from you if:

  • You have multiple years working in a sales/marketing role with at least 1 year of event/field marketing, ideally at a B2B SaaS company.
  • You’re data-driven. Just because field marketing tends to happen offline doesn’t mean it can’t be measured.
  • You’re creative. The most memorable marketing campaigns are the ones that stand out.
  • You’re hard-working and take initiative. We don’t have a “field marketing playbook” that we’re hiring you to execute–you’ll have to figure it out yourself.

We’re located in San Francisco. Our revenue has grown 3x over the course of this year, and we’ve raised $13M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.