Imagine Retroactive Questions
Ask questions as quickly as you can imagine them.
Iterate quickly as you dig deep into customer behavior.
Funnels let you see exactly where users drop off in a multi-step process. How many people hit your home page and end up converting to paid customers? Which step of your registration flow is causing you to lose users?
Setting up funnels is easy, and you can filter a funnel to an exact slice of your userbase. Understand the nature of your conversion rate for your users in China, for anyone who has viewed your Demo video, or for users who signed up and discovered you via Techcrunch.
Split a funnel across different user segments. Answer questions of the form "How do signup conversions change based on the number of case studies a user downloads?", or "How often are new users upgrading to paid plans compared to new users last week?" Funnels can also be segmented by user-level properties such as install date, location, referrer, and UTM parameters.
Heap captures every user interaction with no extra code.
Unify all your customer data from any source for cross-silo answers.
Define analytics events by simply performing the action yourself.
Search for any user and see every action they've ever done.
Direct SQL access to your retroactive Heap data. No ETL required.
Someone just signed up in your app. But will they come back?